wholesale Sterling Silver

Frequently Asked Questions (FAQ)

General:

Are your order forms on a secure server?
How can you opt-out, remove or modify information you have provided to us?
Do you require a minimum purchase?
Do you offer drop-ship?
Do I get bulk order discount prices?
How do I know what's in stock on your website?
Do I need to have a business license and/or seller's permit?
Who are your customers?
Do you provide printed catalog?


Payments:

What payment methods do you accept?
In what currency are your prices listed?
May I use a credit card with someone else's name?
How do I use a Promo code?


New Account:

How do I create a new account?
How do I edit my account information?
I need a copy of my receipt/invoice
I forgot my password


Order Processing:

How do I find my product?
How do I navigate the site?
How do I change quantities or cancel an item in my order?
If you think you received this message in error "Your shopping cart is empty".
An item is missing from my shipment
Shipping damage, shortages and claims
I received the wrong product, product defect, what should I do?
How do I return an item?
What if I placed an order and items are out of stock?
When my return will be processed?


Shipping
:

Is there any way to put a rush on my order?

What is your turnaround time?

What if I didn't receive my order confirmation?

Shipping Signature required

What is the delivery time for orders?

How long does it take to process and ship orders?

How do you calculate shipping charges?
How do I track my packages that have been shipped?
My order never arrived
Do you ship to my country?
International Orders
International Shipping Options
Customs, Duties, and Taxes
Worldwide Lowest Shipping Rate
Can I use my UPS/FedEx account to ship my orders?
Am I responsible for return shipping fees?
Accepting Delivery and Signatures


Jewelry:

What is .925 Sterling Silver?
925 Sterling Silver quality standards
What Makes Sterling Silver Jewelry So Popular?
What Is Fashion Jewelry?
How Can I Keep My Sterling Silver Items Looking Great?
What Is "14 Karat" Gold?
What Is Gold Filled Jewelry?
What Metals Are Used for our Gold Plated Items?
Why Are Alternative Metals Becoming So Popular?
What Are Today's Best Selling Alternative Metals?
What Kind of Gemstones Are Used in our Collection?
What are "Rough Cut" Precious Gemstones?
What Are Cultured Pearls?
What Types of Pearls Are There?
What Is Mother of Pearl?


 


 


What is .925 Sterling Silver?

.925 Sterling Silver is composed of 92.5% pure silver with 7.5% copper. All items on our website are 925 Sterling Silver unless labeled "fashion jewelry" or otherwise noted.

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925 Sterling Silver quality standards

Jewelers require silver jewelry to meet .925 sterling quality standards. This guarantees that your silver jewelry meets strict purity controls and is strong and durable. All of the silver jewelry in your jeweler's collection at our website meets .925 sterling quality standards.

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What Makes Sterling Silver Jewelry So Popular?

With sterling silver, you get top quality precious metal jewelry at an affordable price. Sterling silver jewelry (also known as .925 silver jewelry) comes in a variety of styles, from classic polished jewelry to modern hammered or oxidized looks. Trends range from jewelry featuring bold eye-catching gemstones to cute whimsical charms. Whatever your style, you can find the perfect look in sterling silver. And because the prices are affordable, you can choose many different styles of top-quality jewelry for different occasions. More than any other type of jewelry, sterling silver lets you express your own individual style!

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What Is Fashion Jewelry?

Fashion jewelry (or costume jewelry) is an affordable alternative to precious metal jewelry like gold or sterling silver. Fashion jewelry includes jewelry that is made from alternative metals like copper or stainless steel, jewelry made from other base metals, and jewelry that contains no metal at all. With fashion jewelry, you can catch each season's hot new trends at unbelievably low prices!

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How Can I Keep My Sterling Silver Items Looking Great?

Sterling silver is susceptible to tarnish – this is a natural reaction the metal has with chemicals in the air. Thankfully, preventative maintenance can help keep your sterling silver jewelry looking great for years to come. Frequent light polishing with a polishing cloth designed for sterling silver will help minimize tarnish. You can also wash your jewelry periodically with mild dish soap and warm water — be sure to rinse well and dry completely before putting your jewelry away.You can minimize tarnish of items that are stored in a display case by using desiccated silica gel, granules that absorb the humidity in the air. Covering the jewelry in your cases with Pacific Jeweler’s Cloth (available at most fabric stores) will also help minimize tarnish. When storing silver jewelry items, keeping them in sealed polyethylene bags will help reduce tarnish as well.Tarnish can be easily removed when first noticed. However, if left untreated, the color of the tarnish will darken and will become more difficult to remove, requiring professional cleaning.It is also important to avoid exposing sterling silver jewelry to harsh chemicals like chlorine, cosmetics, hair spray, and perfume, and to avoid extended exposure to direct sunlight.

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What Is "14 Karat" Gold?

Like fine silver, fine gold is alloyed with other metals to improve strength and durability. The amount of fine gold used is traditionally measured in karats. "Pure gold" is represented as 24 karat. In its pure state, however, gold is quite soft and is rarely used for jewelry.The most common gold alloys used in the United States are 14 karat and 18 karat. 14 karat gold consists of 58.3 percent fine gold. 18 karat gold consists of 75 percent fine gold.

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What Is Gold Filled Jewelry?

Gold filled jewelry is made up of gold tubing, which is then filled with brass. This gives the item the look and feel of gold jewelry, at a much more affordable price. Gold filled jewelry has about 100 times more gold than gold-plated jewelry, so the gold surface will never flake, peel, or wear off.

14/20 gold fill means that the gold tubing consists of 14 karat gold, and that the karat gold tubing makes up 5 percent (1/20) of the total metal weight. 12/20 gold filled jewelry uses 12 karat gold for the tubing.

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What Metals Are Used for our Gold Plated Items?

Unless otherwise noted, our gold plated items consist of sterling silver with 14 karat gold plating. Items marked as fashion jewelry do not contain precious metal, except for plating. Gold plated fashion jewelry items consist of base metal (often brass, for example) plated with 14 karat gold.


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Why Are Alternative Metals Becoming So Popular?

With the cost of precious metals like gold and silver rising, alternative metals allow designers to continue to craft bold statement pieces while keeping costs down. From trendy pieces for everyday wear, to wedding bands that will last a lifetime, high-quality alternative metal jewelry has carved out a permanent place in the jewelry market.


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What Are Today's Best Selling Alternative Metals?

From the golden tones of brass, to the lasting strength of stainless steel, designers turn to a wide variety of alternative metals, each with its own unique benefits. Here are some of the most popular alternative metal choices:

Brass has quickly become a popular alternative metal in jewelry fashion. An alloy of copper and zinc, the metal's malleability, resistance to tarnish and acoustic properties have made it a choice material for musical instruments like trumpets and trombones, and the metal's warm, yellow tone and bold shine make it the perfect alternative to gold jewelry. Although it has been associated with a vintage look, the metal’s reputation is rapidly evolving into a highly modern material in the fashion world.

Bronze: With its honeyed hue, bronze jewelry makes a beautiful addition to any collection at a great price point. Bronze is an alloy of copper and tin, and is as rich in tone as it is in history. For thousands of years, cultures around the world have produced works of high art using bronze, and the metal continues to be a growing jewelry trend with a unique, contemporary edge. Like copper, the patina that can form on bronze jewelry gives it an attractive aged look.

Copper: The use of copper in jewelry craftsmanship dates back some 10,000 years, which adds an allure of antiquity to the metal's reddish, earthy tone. Polished copper has a bright luster and is often given a thin coating of clear lacquer to preserve this burnished look. Over time, copper oxidizes and creates a darker, antique affect.

Stainless Steel: 316L stainless steel is an attractive, highly durable metal for jewelry. It is the most common grade of stainless steel used for jewelry in the industry and an affordable choice for those needing a durable or robust piece of jewelry. 316L stainless steel is highly resistant to pitting and corrosion and remains tough even in temperature extremes. It can be refinished and does not oxidize, tarnish or turn black.

Titanium is a fast-growing trend in the men’s jewelry sector and has many benefits. It is extremely resistant to corrosion and water and it is hypo-allergenic — people who have allergies to gold or silver can wear titanium without any problem. It is has a very high strength-to-weight ratio, resulting in lightweight, strong jewelry that is comfortable to wear. Because it is so strong and lightweight, titanium has been used for years in aerospace technology applications. And, titanium offers the stylish, rich color of platinum at a much more affordable price.

Tungsten carbide is an alloy of tungsten and carbon — when combined, the metal is extremely hard and durable. Our tungsten jewelry is made up of tungsten carbide. Tungsten carbide is ten times harder than 18 karat gold, five times harder than tool steel, and four times harder than titanium. It is almost impossible to scratch and will keep its shine for a lifetime. Tungsten carbide jewelry is known for its heavy weight and deep, modern color. Some tungsten jewelry on the market is manufactured with cobalt, which can cause adverse skin reactions. Tungsten jewelry containing cobalt can also develop oxidization spots that cannot be removed. Our tungsten jewelry is all cobalt free.


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What Kind of Gemstones Are Used in our Collection?

Many of our jewelry items feature one or more gemstones. According to the Gemological Institute of America (GIA), to qualify as a gem, a stone must be beautiful, durable, and rare.

Some gemstones (like pearls, coral, and amber) are classified as organic, meaning that they are produced by living organisms. Others are inorganic, meaning that they are generally composed of and arise from minerals. Stones that are identified as synthetic are created in a laboratory (as opposed to natural gemstones, which are created by natural processes without human help).

Below is a glossary of some of the gemstones featured in our Collection. Click on the name of any gemstone to browse our items that feature that material.

Amber : Amber, an ancient organic gemstone, is composed of tree resin that has hardened over time. According to the GIA, the stone must be at least 1 million years old to be classified as amber, and some amber can be up to 120 million years old. Amber can come in a number of different colors, ranging from yellow to golden orange to red. Most of the world's amber comes from the shores of the Baltic Sea in Eastern Europe.

Amethyst : Amethyst has historically been the most prized gemstone in the quartz family. It is treasured for its purple hue, which can range in tone from light to dark. The finest amethyst will have strong color saturation and a medium to dark reddish purple or purple color. Its attractive color, along with is affordable price compared to other precious gemstones, make amethyst consistently one of the most popular gems.

Black Onyx : Black Onyx, a member of the chalcedony family, is a gemstone made up of tiny microscopic crystals. It is a very popular gemstone in both women's and men's jewelry because its black color acts as a great complement to white metals like sterling silver, as well as clear crystals and CZs. Most black onyx on the market today is treated to give it its dark black color. Black onyx is sometimes faceted or fashioned into beads.

Chalcedony : Chalcedony is a type of quartz. It is classified separately because, unlike other forms of quartz, it is composed of very small microscopic crystals. It can come in a wide variety of looks and colors. Several types of semi-precious stones discussed separately — including Black Onyx , and Jasper — are varieties of Chalcedony.

Citrine : Citrine is known for its stylish yellow to brownish color, and is generally considered the top selling gemstone of this color in the United States. It is a member of the quartz family, and has a large crystalline structure.

Coral : Coral is an organic gem that comes from the skeletal remains of sea creatures (which are themselves called Coral). The most common colors associated with coral jewelry are pink and red. Coral requires pristine environmental conditions to grow, meaning that producers must maintain calm waters free of pollution. According to the GIA, coral is believed to have been used in jewelry for about 30,000 years.

Emerald : Emeralds are one of the three main precious gemstones (along with rubies and sapphires) and are known for their fine green to bluish green color. They have been treasured throughout history, and some historians report that the Egyptians mined emerald as early as 3500 BC. Today, emeralds are increasingly being used in faceted rough-cut designs that provide a bold look at an affordable price.

Garnet : Garnet is most commonly a deep red to purplish red gemstone with a cubic crystal structure. Garnet is considered an affordable alternative to more expensive red gemstones like rubies or tourmaline, and goes particularly well with sterling silver.

Jade : Jade is most commonly associated with the color green, but can come in a number of other colors as well. Jade is closely linked to Asian culture, history, and tradition, and is sometimes referred to as the "stone of heaven.”

Jasper : Jasper is a semi-translucent to opaque gemstone, of the chalcedony family, that comes in a variety of colors. Oftentimes, jasper will feature unique and interesting patterns within the colored stone. Picture jasper is a type of jasper known for the colors (often beiges and browns) and swirls in the stone's pattern. These unique patterns occur in nature and make each piece of jasper a one-of-a-kind treasure.

Lapis : Lapis is an opaque gemstone often featuring a deep midnight blue to violet-blue color. It frequently contains gold colored pyrite flecks sprinkled through the gem, making each piece of lapis beautiful and unique. Lapis is a versatile gemstone that is used both in classic and contemporary jewelry styles.

Opal : Opal is a gemstone that comes in a kaleidoscopic array of colors. It is typically formed in desert areas over long periods of time from layers of silica deposits in deep underground rock. It is known for its fascinating "play of color” that occurs when light interacts with the opal's silica layers. Much of the opal on the market today is synthetic.

Peridot : Peridot is a bright green gemstone that provides the style and look of emerald at a more affordable price. According to the GIA, some historians believe that Cleopatra's famous emerald collection was actually peridot. Peridot is one of the softer gemstones on the market, with a hardness of 6.5 to 7 on the Mohs scale. Peridot most commonly originates in volcanic areas that are rich in iron and magnesium.

Quartz : Quartz refers to a family of crystalline gemstones of various colors and sizes. Among the well-known types of quartz are rose quartz (which has a delicate pink color), and smoky quartz (which comes in a variety of shades of translucent brown). A number of other gemstones — like Amethyst and Citrine — are also part of the quartz family. Rutilated quartz is a popular type of quartz containing needle-like inclusions.

Ruby : Rubies are known for their intense red color, and are among the most highly valued precious gemstones. Rubies have been treasured for millennia. In Sanskrit, the word for ruby is "ratnaraj”, meaning "king of precious stones.” Although rubies can command one of the the highest per-carat prices of all precious stones, they are increasingly being used in rough-cut faceted designs at much more affordable prices.

Sapphire : The most popular form of sapphire is blue sapphire, which is known for its medium to deep blue color and strong saturation. Fancy colored sapphires in various colors are also available. In the United States, blue sapphire is the most popular and most affordable of the three major precious gemstones (emerald, ruby, and sapphire). Like emeralds and rubies, sapphire is increasingly being used in rough-cut faceted designs that provide a strong, bold look at an affordable price.

Tiger's Eye : Tiger's Eye is a gemstone known for its unique and rich striped brown color, which, as its name suggests, can resemble the patterns on a tiger's coat. It is a member of the quartz group of gemstones. It has a microcrystalline structure, meaning that it is made up of crystals that are smaller than those of quartzes like rose quartz and smoky quartz, but larger than the crystals of chalcedony group gemstones.

Topaz : Topaz is a bright clear gemstone which is often used to create bold, eye-catching designs. The most popular variety of topaz in the market today is blue topaz, which has a bright light blue color and is relatively inexpensive. This color is produced with irradiation and heat treatment (in nature, topaz is most often colorless). Pink topaz is another popular variety of this gemstone.

Turquoise : Turquoise is found in only a few places on earth, and the world's largest turquoise producing region is the southwest United States. Turquoise is prized for its attractive color — most often an intense medium blue or a greenish blue — and its ancient heritage. Turquoise is used in a great variety of jewelry styles. It is perhaps most closely associated with southwest and Native American jewelry, but it is also used in many sleek, modern styles. Some turquoise contains a matrix of dark brown markings, which provides an interesting contrast to the gemstone's bright blue color.


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What are "Rough Cut" Precious Gemstones?

Rough cut stones are a wonderful way to wear gorgeous genuine gemstones at a great price point. These stones go through a chemical process to even and enhance their color and develop their natural characteristics, but with rough cut gemstones the emphasis is less on extensive cutting and polishing and more on bringing out the unique natural features of the stone. Fans of this organic look value the individuality and variety of each gem selected.

Because a rough cut style embraces the natural variations in the stones, designers can get much larger gems at a fraction of the cost. This style is a beautiful, affordable option for wearing large carat weight, 100% genuine stones like emeralds, rubies, and sapphires.


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What Are Cultured Pearls?

Almost all pearl jewelry in the marketplace today is made up of cultured pearls. This means that the pearls were produced with human assistance by oysters or other mollusks at a pearl farm (as opposed to being found and collected by divers). To create a cultured pearl, a pearl farmer will trigger the natural process of pearl formation by inserting a small irritant into the oyster or mollusk. The oyster will then surround it with layer after layer of nacre. It is this nacre that gives pearls their characteristic beautiful luster. Creating a cultured pearl can take from 6 months to 3 years, depending on the type and size of pearl, and it requires both constant care and clean, pure water.


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What Types of Pearls Are There?

Cultured pearls may either be freshwater pearls or saltwater pearls, depending on the type of oyster or mollusk that produces them and the climate where the oyster lives.

Freshwater pearls are the most plentiful and affordable type of pearl on the market. They come in a wide variety of shapes and colors, and are sometimes dyed to create a bright colorful look.

Saltwater akoya pearls are round, white (sometimes with a rose overtone), and are often used to make classic pearl necklaces or pearl earrings.


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What Is Mother of Pearl?

Mother of Pearl is a type of shell. It comes from the inside shell of a pearl-producing oyster or mollusk. This shell is made up of nacre, the same material the oyster produces to coat a pearl.

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How do you calculate shipping charges?

Shipping charges is automatically calculated prior to submitting your shipping information. Simply add items to your cart and click the "Shopping Cart" link at the top right side of our site, where you will be offered Shipping Method choices and their prices.

All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.

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Worldwide Lowest Shipping Rate

We always help our customers with the lowest and competitive shipping rates. It is never our intention to make any profit from our customers on shipping cost. We provide several top freight and trucking companies in order to provide the best and lowest shipping rates for our customers. The rates displayed on the checkout page for shipping are only estimates, International orders shipping and handling fees are determined by the location and shipped weight of the item. Simply created and saved orders into the shopping cart included your shipping information is required. We will quote you a shipping rate based on the actual dimension, weight and your location within 24hrs. If you have questions regarding shipping rates, please contact us via email and we will quote the best rate based on the actual dimension, weight and location. Thank you.

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I need a copy of my receipt/invoice.

Simply click the "Account" link at the top right side of our site, and click on the order number where you can print an invoice for your order..

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How do I find my product?

To the product(s) you're looking for, you may (1) use the navigation menus on each page of our website. (2) type a keyword into the SEARCH box on the top right or bottom left of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.

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How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

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If you think you received this message in error "Your shopping cart is empty".

If you think you received this message in error, please make sure that your browser is configured to accept session cookies or if your browser is configured and you still received this message in error, Please login to your account and to check that the order have not been placed. If your order was placed but not yet paid, now you can click in to review your order and click in "resubmit payment" to complete your order.

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Are your order forms on a secure server?

Yes. All ordering processes on our Website take place on a secure server and we can assure you that your credit card details will remain confidential at all times.

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How do I create an new account?

click the "Account" link at the top right side of our site then select "new customer".

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How do I edit my account information?

Click the "Account" link at the top right side of our site to edit your account information.

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How can you opt-out, remove or modify information you have provided to us?

Click to modify your e-mail subscriptions, please let us know by modifying your preferences in the "Account" section. Please note that due to email production schedules you may receive any emails already in production.

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I forgot my password.

Click the "Account" link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password? ". That link will send an email to you with your password within 24hrs.

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May I use a credit card with someone else's name?

No, for security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

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How do I use a Promo code?

After adding items to your cart, click the "Shopping Cart" link at the top right side of our site to view your cart. At the bottom left of the shopping cart you'll see a box where you can enter your discount code.

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How do I return an item?

Before returning merchandise to us, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without a RMA number attached on the package will not be accepted. We will not be responsible for losses of any kind. Please email us for an RMA number.

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What if I placed an order and items are out of stock?

Unfortunately if an item you've ordered is out of stock. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). Or else we will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. we will issue a refund of that unshipped item(s) to customers on the following day of your order shipped.

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Am I responsible for return shipping fees?

Customers are responsible for all returned shipping fees associated with exchanges and refunds, which are not due to defective or mishandled merchandise.

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I received the wrong product, product defect, what should I do?

If you feel that you have received the wrong product, product defect, please contact customer service within 72 hours of receiving the product.

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When my return will be processed?

Most refunds are processed within five (5) business days once the merchandise is received at our warehouse and properly check for damaged. Credit for the returned item(s) will be posted to your credit or debit card or Paypal account in accordance with your financial institution's procedures. We do send a confirmation email when your refund has been processed.

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In what currency are your prices listed?

All prices are listed in US dollars. If your credit card statement is based on a different currency, the charges to your credit card will be converted to and displayed in your home currency on your credit card statement.

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What payment methods do you accept?

We accept all major credit cards, such as: Visa, Master Card, and Discover. In addition, we accept PayPal and Bank wire payment. During the checkout process you may choose any of our current payment options and continue to place your order.

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Who are the shipping carriers you use?

UPS is our store's major shipping carrier for the ONLINE orders. The shipping cost will be automatically calculates before check out. You can choose UPS Ground, 2nd Day Air, UPS Next Day Air, FedEx International Economy, FedEx International Priority and USPS Priority Mail, Express Mail... However, products are shipped via UPS, FedEx, USPS, where possible unless specified otherwise.

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Do you ship to my country?

Yes, we do ship products internationally. However, Please create an account by clicking the "Account / New Customer" link at the middle left hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

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INTERNATIONAL ORDERS

INTERNATIONAL ORDERS shipping and handling fees are determined by the location and shipped weight of the item. Simply created and saved your order into the shopping cart included your shipping information, we will quote you a shipping rate based on the actual dimension, weight by your location within 24 hrs.

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INTERNATIONAL SHIPPING OPTIONS

USPS (United States Postal Service): Delivery via USPS is available for all orders. The delivery time is usually between 7-10 business days although we have no control over what happens in customs and any delays that may result. Tracking information is available via the United States Postal Service web site at www.usps.com. You may also track your order from our website by loging into your account to track your package.

UPS/FedEx : Delivery via UPS/FedEx is also available for all orders. UPS/FedEx INTERNATIONAL is our fastest service. Packages are delivered within 3-5 business days barring any delays in customs. Detailed tracking information is available at www.usp.com & www.fedex.com. You may also track your order from our website by loging into your account to track your package.

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Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from EverythingSterlingSilver.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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How do I track my packages that have been shipped?

Once the package was shipped a tracking will be posted in your account. You will also receive an email notification. Click the "Account" link at the top right side of our site to check your orders status.

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My order never arrived.

Click the "Account" link at the middle left hand side of our site to see your order status. Be sure that your order in "shipped" status, that mean all of the items in your order have shipped already, your Package Tracking Numbers will be posted into your account soon. If you order displays "complete", check with the shipping providers to confirm that your packages were delivered. If your packages each show a status of "pending", please contact our customer service for assistance.

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An item is missing from my shipment.

If your packages has damaged or missing items by the shipping carriers. Please contact the shipping carriers: UPS 1-800-742-5877 USPS 1-800-222-1811 Fedex 1-800-463-3339 . A good condition package but missing items, please contact our customer service for assistance within 72 hours of receiving the product.

Note: All packages are verified before being shipped. We will repack the order and compare it to the original shipped weight to verify any shortages.

Note: If the package appears opened/damaged when delivered, please note this with the shipping carrier at time of delivery.

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Shipping damage, shortages and claims

DO NOT SIGN THE BILL OF LADING UNTIL YOU HAVE INSPECTED THE BOX OR CRATE.

If there is obvious damage such as a hole in the box, a crushed box, etc., refuse the shipment. We will then go back to the freight company's terminal where they are entirely responsible.

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How do I change quantities or cancel an item in my order?

At checkout page 3 of 4 where you can cancel your order. Please note that once an order has begun processing, the order is no longer editable, and once an order has been shipped, the order will not be canceled, a 15% cancellation fee will be applied to your account.

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Do you offer drop-ship services?

Yes, first create an account with us, then provide a valid seller's permit copy by email include the email address used to create the account. We will set your account up within 24 hrs. Once your account is set up you can use our drop ship services immediately.

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Do I get bulk order discount prices?

Yes, a $300 minimum order is required. Customers can mix and match for any orders, just use our shopping cart and add the items you are interested in purchasing. After adding items to your cart, click the "Shopping Cart" link at the top right side of our site to view your cart. At the bottom left of the shopping cart you'll see a box where you can enter your discount code "Bulk300" for an additional 10% discount.

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Accepting Delivery and Signatures

Although a signature is not required for most Release-Date Delivery items, we cannot guarantee whether our carrier will leave a package at the delivery address if no one is available to accept it. If the package is not left on your doorstep on the release date, your mail carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.

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Do you require a minimum purchase?

No, we do not have minimum purchase requirements.

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Do I need to have a business license and/or seller's permit?

No, we do not require for our members to have a business license. If you do have a California Seller permit you will need to email with a copy of the Seller Permit. Once this is received we will verify its validity and will set up your account not to charge sales tax.

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Who are your customers?

Our immediate wholesale customers are those RESELLERS who buy our products to wholesale or retail sales. They could be distributors and retail stores. Their business also could be located anyway in the world.

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Do you provide printed catalog?

Please note that we update new products on a daily basis and our product sells very fast therefore we DO NOT provide a printed catalog.

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How long does it take to process and ship orders?

All orders are processed and shipped within 1 to 2 business days.

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What is the delivery time for orders?

The delivery time depends on the shipping method selected and your destination. We do not guarantee delivery times for regular ground shipping. We can only give an estimated delivery based on information supplied by the carrier.

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Shipping Signature required

Some orders are delivered with a signature required. (This generally applys to order over $300 values) If you are not available to sign you can generally arrange with the carrier to pick the item up at their facility. There are generally 3 delivery attempts made by a carrier and then the item is returned. If you order an item you need to be prepared to receive it. This policy can not be superseded by any order notes added by the customer. Returned items will result in a forfeiture of the original shipping charges and any additional charges we may incur for the return of the merchandise and are subject to restocking fees. All requests to deliver items without a signature must be made in advance and you will be required to waive any and all potential claims. All orders shipped via Truck, UPS or FedEx will require a signature before the driver will release the merchandise.

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Is there any way to put a rush on my order?

When you are placing your order you can decide to receive it in as soon as tomorrow.

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What is your turnaround time?

You can receive your order as soon as tomorrow, but any orders placed after 12 PM (PST) will count as an order for the next day. When you're checking out you can pick when to receive your order.

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What if I didn't receive my order confirmation?

If you haven't received your order confirmation email, please check your junk email folder or spam filter.

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Can I use my UPS/FedEx account to ship my orders?

We apologize, but our company does not offer this service.

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How do I know what's in stock on your website?

All of the products listed on our website are in stock unless specified otherwise.

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EverythingSterlingSilver.com is a Jewelry importer and wholesaler of fine sterling silver jewelry
Buy wholesale NecklacesPendantsEarringsBraceletsRingsChainsCharms • Fashion Jewelry at wholesale price
All jewelry is .925 sterling silver unless labeled "fashion jewelry" or otherwise noted